Let customers track their parcel without calling us
OpenHalf my support messages are 'where is my order'. If the courier tracking number showed on a public order page, the customer could check it themselves and my phone would stop ringing.
9 comments
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- Nafisa Uddin1 week ago
Adding that this is worse during Eid, when volume triples.
6- Nafisa Ahmed4 days ago
Ours is the opposite - the flat rate works for us because we only ship in Dhaka.
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- Mahmudul Ahmed1 week ago
Any timeline on this one? Happy to test it early.
5 - Sadia Hasan1 week ago
Same problem here. We are a small shop and this is most of the morning.
4 - Sadia Chowdhury1 week ago
Any timeline on this one? Happy to test it early.
3- Tofazzal Ahmed7 hours ago
Agreed - and the same applies to exchanges, not only returns.
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- Mahmudul Islam1 day ago
Would this work for shops with more than one branch? That is where it hurts most for us.
3- Nafisa Uddin2 days ago
Thanks, that workaround helps in the meantime.
8
- Mahmudul Rahman1 week ago
The Bengali part matters more than people outside Bangladesh realise.
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